⚕️ Medical Disclaimer: Dia is an educational health companion, not a licensed medical professional. Nothing in this service constitutes medical advice. Always consult your healthcare provider for medical decisions.
diabetes.to ("we", "us", "our") operates the Dia diabetes companion service, accessible via WhatsApp at diabetes.to. We are committed to protecting the privacy and security of your personal and health information.
This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use the Dia service.
We use your data solely to provide and improve the Dia service:
We never sell your data. Your health information is never sold, rented, or traded to third parties for marketing or advertising purposes — ever.
We recognize that diabetes-related data is sensitive health information and treat it with the highest level of care and protection.
Your health data is:
⚠️ Dia is not a HIPAA-covered entity under US law, nor is it registered as a medical device under EU MDR. Our service is an educational tool. You should not rely on Dia as your sole source of diabetes management guidance.
Dia operates through the WhatsApp Business API. When you message Dia, your messages are processed through Meta's WhatsApp platform. By using Dia, you acknowledge that your messages are also subject to WhatsApp's Privacy Policy.
We use the following trusted third-party services:
Each of these providers has their own privacy policy and data processing agreements with us. We only share the minimum data necessary for each service to function.
When you connect wearable devices or health apps to Dia, you grant us permission to read health data from those devices for the purpose of personalizing your Dia experience.
You can revoke access to connected devices at any time by messaging Dia with "disconnect [device name]" or by contacting our support team.
We access only the health metrics relevant to diabetes management. We do not access contacts, messages, photos, or other unrelated data from your devices.
Your data is stored on dedicated servers operated by diabetes.to. We implement industry-standard security measures including:
While we take every reasonable precaution, no system is 100% secure. In the event of a data breach affecting your information, we will notify you within 72 hours as required by applicable law.
We retain your data for as long as your account is active or as needed to provide our services:
Upon account deletion, all personal and health data is permanently deleted within 30 days, except where legal retention obligations apply.
Depending on your location, you have the following rights regarding your personal data:
To exercise any of these rights, message Dia on WhatsApp with "data request" or email us at privacy@diabetes.to. We will respond within 30 days.
Dia is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@diabetes.to and we will delete that information promptly.
For children aged 16–18 with diabetes, parental or guardian consent is required before using the service. Please contact us to set up a supervised account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of Dia after the effective date of any changes constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or concerns, please contact us:
diabetes.to — Privacy Team
Email: privacy@diabetes.to
Website: diabetes.to
We aim to respond to all privacy requests within 5 business days.
Dia is an educational health companion, not a licensed medical professional. Information provided is for general guidance only and does not constitute medical advice. Always consult your endocrinologist or healthcare provider for medical decisions. Dia never recommends insulin doses. In case of emergency, contact your local emergency services immediately. diabetes.to is not affiliated with the American Diabetes Association.