Please read these Terms carefully. By using the Dia service, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the service.
By accessing or using the Dia diabetes companion service ("Service") provided by diabetes.to ("Company", "we", "us", "our"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").
These Terms apply to all users of the Service, including users who access Dia via WhatsApp, the diabetes.to website, or any other interface through which the Service is made available.
We reserve the right to update these Terms at any time. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
Dia is an AI-powered diabetes educational companion delivered via WhatsApp. The Service includes:
The features available to you depend on your subscription plan (Essential or Pro).
⚠️ IMPORTANT: Dia is NOT a medical device, medical professional, or substitute for professional medical advice, diagnosis, or treatment. All information provided by Dia is for educational and informational purposes only.
By using the Service, you explicitly acknowledge and agree that:
Never delay seeking medical attention based on information provided by Dia. If you are experiencing a medical emergency, call your local emergency services immediately.
To use the Dia Service, you must:
By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to terminate accounts that do not meet these requirements.
Dia offers the following subscription plans:
| Plan | Price | Key Features |
|---|---|---|
| Essential | $19 / month | Full WhatsApp access, CGM integration, pattern analysis, nutrition, daily report |
| Pro | $49 / month | All Essential features + 50+ wearables, doctor reports, priority support, deep research alerts |
Due to the digital and immediately accessible nature of our Service:
Exception: If you experience a significant technical failure that prevents access to the Service for more than 48 consecutive hours, you may be eligible for a pro-rated credit. Contact support@diabetes.to within 7 days of the issue.
As a user of the Service, you agree to:
You may not use the Service to:
Violation of these prohibitions may result in immediate account termination without refund.
All content, technology, branding, and materials associated with the Dia Service — including but not limited to the AI system, interface design, logos, text, and the Dia name — are the exclusive property of diabetes.to and protected by intellectual property laws.
Your conversation history and personal health data remain yours. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service.
You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
We do not warrant that the AI responses are always medically accurate, current, or applicable to your individual health situation. The field of diabetes management evolves rapidly; always verify important information with your healthcare provider.
To the maximum extent permitted by applicable law, diabetes.to and its officers, directors, employees, and agents shall not be liable for:
⚠️ Our total liability to you for any claim arising from these Terms or use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
You may cancel your subscription at any time through your account settings or by contacting support@diabetes.to. Cancellation takes effect at the end of your current billing period. Your data will be deleted within 30 days of account closure.
We reserve the right to suspend or terminate your account immediately, without prior notice or refund, if you:
Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including medical disclaimers, intellectual property rights, and limitation of liability.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the use of the Service shall first be attempted to be resolved through good-faith negotiation.
If you are a consumer in the European Union, you also benefit from the mandatory consumer protection provisions of your country of residence.
For EU users, you may also submit complaints to your local data protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For questions about these Terms and Conditions, please contact:
diabetes.to — Legal Team
Email: legal@diabetes.to
Support: support@diabetes.to
Website: diabetes.to
We aim to respond to all legal inquiries within 5 business days.
Dia is an educational health companion, not a licensed medical professional. Information provided is for general guidance only and does not constitute medical advice. Always consult your endocrinologist or healthcare provider for medical decisions. Dia never recommends insulin doses. In case of emergency, contact your local emergency services immediately. diabetes.to is not affiliated with the American Diabetes Association.